Managing Conversations With

People In Difficult Situations


How clients are using Managing Conversations:

  • Enhance the abilities of people who support those in difficult and vulnerable situations. From managers and HR teams to telephone support and care workers. 

  • Learn how difficult emotions mean different things to each of us. Understand how key questions and Deep Listening can provide perspective and clarity for the person you are supporting.

  • Improve how you manage your own state to help you recharge & refocus. Learn how to defuse angry, aggressive and overwhelmed people.



One day course onsite - 5 Hours

Tailored plan of action for each individual

Nudge Course to help bring effective techniques into your daily routine


Read The Full Course Outline Here: